Safaricom’s Michael Koech Talks on the Importance of ISO Certifications to Businesses

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MIchael Koech on ISO certifications

In this episode, Michael Koech talks to Ally Mwakaneno on Safaricom’s recent ISO certifications and recertifications. He highlights how the different standards enable Safaricom to offer quality services to businesses and customers, its impact on the reputation of products, and how the Certifications improve the welfare of other stakeholders like suppliers and contractors.

Key highlights from this podcast;

  • The Importance of ISO certifications to businesses.
  • Some of the ISO certifications Safaricom has received.
  • How the standards promote quality, protect stakeholders, and ensure business continuity.


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